Privacy Policy

kikivoice.ai Privacy Policy v3.0

The kikivoice team ("kikivoice," "we," or "the Service") is committed to protecting your privacy through responsible data practices. This Privacy Policy outlines how we handle your information when you use our services.

1. Information We Collect

1.1 Information You Provide

• Account Credentials: Email address and encrypted passwords required for registration.
• Transaction Information: Our Service operates under a Merchant of Record (MoR) model. When you purchase services, transactions are processed by our authorized reseller (the Merchant of Record). We do not directly collect or store your full credit card or banking details, receiving only the information necessary to confirm transaction status.
• Communications: Information you send to us via customer support channels.

1.2 Content You Generate (User Data)

• Input Materials: Text, scripts, and original audio recordings you upload for cloning.
• Voice Data:
  • Voice Models: Algorithmic models created based on your audio.
  • Voice Features: Digital characteristics extracted to verify identity and generate synthetic speech.
• Output Content: Synthetic audio files generated by the Service.

1.3 Automatically Collected Technical Data

• We collect necessary log data to maintain service stability, including IP addresses (for security and fraud prevention), device types, browser versions, and service interaction logs.
• We use Cookies or similar technologies to maintain session status and preferences.

2. How We Use Information

We process your data solely for the following purposes:

• Service Delivery: Processing your inputs and voice models to generate requested synthetic speech.
• Security & Compliance: Utilizing technical measures to prevent the Service from being used for fraud or illicit purposes (e.g., unauthorized voice cloning).
• Service Optimization: Using de-identified, aggregated data to analyze system performance and improve model quality.
  • Choice: You may opt-out of non-essential service improvement programs via your account settings.

3. Biometric Characteristics & Authorization

You understand and agree that to provide voice cloning services, we must process your voice characteristics.

• Authorization: By using the cloning feature, you represent and warrant that you have full rights to the audio you upload.
• Third-Party Rights: If you clone a voice other than your own, you warrant that you have obtained explicit written consent from the voice owner. You assume full responsibility for any disputes arising from the unauthorized use of another's voice; kikivoice assumes no liability for such actions.

4. Information Sharing

We do not sell your personal data. Data is shared only in the following necessary scenarios:

• Infrastructure Providers: Data is hosted with third-party cloud infrastructure and computing providers to operate the Service.

5. Data Storage and International Transfers

• Global Operations: kikivoice is a global, internet-based service. To provide low-latency and high-availability service, your data may be transferred, processed, and stored on servers located in various jurisdictions globally.
• Cross-Border Transfer: By using the Service, you consent to the transfer of your data to regions outside your country of residence. We implement industry-standard contractual or technical measures to protect data security during transfer.

6. Data Retention and Deletion

• Retention Policy: We retain your information as long as your account is active.
• Deletion Rights: You may request the deletion of your account and associated voice models at any time via account settings. We will delete or permanently anonymize your personal information from our active databases within a commercially reasonable timeframe upon receiving the request.

7. Your Rights

Depending on your location (e.g., GDPR, CCPA), you may have additional rights regarding your data:

• Access and Correction: You can access and update your account information directly within the Services.
• Data Portability: You may request a copy of your data in a structured format.
• Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it immediately.

9. Security Disclaimer

We employ industry-standard encryption and security measures to protect your data. However, given the inherent nature of internet technologies, we cannot guarantee the absolute security of data transmission or storage. You acknowledge and accept this risk when using our Service.

10. Changes to This Policy

We may update this policy as our business evolves. Material changes will be notified via the Service or email. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, please contact:

Email: [email protected]