Privacy Policy

This Privacy Policy explains how the kikivoice team ("kikivoice", "we", "us", or "our") handles personal information when you use our website, applications, APIs, and related services (the "Services"). The Services include current and future AI-enabled voice, speech, and audio generation or processing features, together with related capabilities we make available. This policy applies whether you use the Services with an account or through free or anonymous access.

For questions or requests, contact [email protected]. Commercial permissions, attribution, and continued use of downloaded audio are explained in our Terms of Service. This policy addresses data handling; it does not give permission to use another person's voice.

Your Voice and Data at a Glance

• We process the material needed for your request. Depending on the feature, this includes scripts, source audio, target-voice samples, voice representations, and output audio.
• Uploading is not permission to sell or publish your voice. Making your individual voice available in a public library or for unrelated users requires a separate, explicit choice and the necessary speaker permissions.
• We do not train AI models on your content. Your uploaded files, recordings, text, generated audio, and voice representations are not used to train or fine-tune models. This applies to free and paid use; no opt-out is needed. See Section 2.3.
• Service quality and experience: we may analyze de-identified non-audio content, feedback, and usage information for the purposes in Section 2.4. Audio and voice representations are excluded from these general improvement uses. The no-training commitment still applies.
• You can request access or deletion by email. You do not need to find a particular account-setting button. Some records may need to be retained for legal, security, or backup purposes as explained below.
• Download rights and storage are different. Temporary files and voice resources can expire. Keeping a commercial license does not mean we store your files forever.

1. Information We Collect

1.1 Information You Provide

• Account and authentication information: email address, account identifiers, login information, and preferences where you register or sign in. Free access without an account can still involve technical information described in Section 1.3.
• Purchase information: where you purchase a service, the payment provider or Merchant of Record identified at checkout handles payment details under its own notice. We receive transaction and subscription information needed to administer the purchase, such as order references, payment status, plan, and billing contact information. We do not directly collect or store full payment-card or banking credentials.
• Communications and authorization records: support messages, feedback, consent confirmations, and relevant information supplied for a voice-permission check, infringement report, appeal, or privacy request. Please provide only what is needed.

1.2 Audio, Text, and Voice Information

• Inputs: uploaded files, browser recordings, source audio, selected-voice and reference samples, text, scripts, prompts, instructions, and associated file or project information.
• Voice representations: features extracted from samples and reference information used to guide requested voice or audio processing. These are referred to as User Voice Models in our Terms; the name does not mean we train or fine-tune a model on your content. These representations may preserve characteristics associated with a speaker even if their name is not supplied.
• Outputs: generated, modified, or otherwise processed audio and information needed to make the result available to you, such as job status, file references, and generation settings.

The information processed depends on the feature you choose, the materials you provide, and the processing you request. A feature may process text, prompts, recordings, selected voices, reference materials, or other information you provide, and may generate, modify, combine, analyze, or return audio. These categories are based on the information and processing involved rather than a particular feature name. The purposes and protections in this policy apply across the Services, including future voice generation and audio processing features we make available. Audio may contain information about more than one person, background speech, music, or sensitive details. Remove unnecessary material before uploading. We use microphone recordings that you choose to submit through a recording feature.

1.3 Technical Information, Cookies, and Analytics

We collect technical information such as IP address, browser and device information, request and error logs, timestamps, usage events, and session or security identifiers. These support delivery, rate limits, troubleshooting, fraud prevention, and service security. Cookies, local storage, and similar technologies also support sessions and preferences such as page appearance.

Our website uses analytics tools including Google Analytics, Microsoft Clarity, and Clicky to help understand visits, page interactions, and usability. Depending on the tool and configuration, this can include page URLs, referrers, device information, interaction events, cookies or similar identifiers, and session-replay information where enabled. These tools are distinct from the audio processing needed to generate your requested result.

Where applicable law requires consent for non-essential cookies or analytics, that processing requires a separate choice; accepting the Terms or merely visiting the site is not a substitute. You may use available consent controls and browser settings to limit storage or tracking, or contact us about your choices. Blocking essential storage may affect login or other features. Browser cookie controls may not block every form of analytics collection.

1.4 Information Received from Others

We may receive a speaker's recording, voice reference, or authorization information from another user or an organization that submits it to use the Services. We may also receive purchase status from a payment provider and relevant evidence from a person reporting misuse. The categories and purposes described in this policy apply regardless of who submits the information. A third-party submission does not itself prove the speaker's permission. You may contact us about the source of information relating to you, subject to appropriate protection for other people's information.

2. Why We Process Information

2.1 Providing and Supporting the Services

We use the information relevant to your request to operate accounts and sessions, create or use a voice representation for your request, generate or edit audio, return results, administer usage allowances and purchases, communicate about the service, and respond to support requests. If you do not provide information necessary for a particular feature, we may be unable to provide that feature.

2.2 Safety, Authorization, and Legal Requirements

We use relevant information to detect abuse, enforce usage limits, investigate unauthorized voice use or other reports, evaluate authorization evidence, protect accounts, and comply with legal obligations. Relevant content may be reviewed by authorized personnel when needed for support, safety, or a dispute. We do not promise that every submission is reviewed or verified.

2.3 We Do Not Train Models on Your Content

We do not use your content to train, retrain, or fine-tune AI models. This includes uploaded audio and other files, browser recordings, source and target-voice samples, text, scripts, prompts, generated Outputs, and voice features or User Voice Models derived from them. This protection applies across the Services, including the voice generation and audio processing features described above, whether you use a free plan, a paid plan, or access without an account. No opt-out, privacy-setting change, or paid upgrade is required.

Our model-training workflow uses dedicated, curated, and annotated datasets prepared for that purpose. User uploads and other content submitted or generated through the Services are not a source for that training workflow. We do not turn your content into training data by removing names or other identifying details.

Processing a request is different from model training. Depending on the feature, we may process text or audio, use references, extract relevant characteristics, and generate, modify, combine, or return audio. We may store reference information to support a voice resource you use, subject to Section 6. These operations do not add your content to training datasets or use it to update model weights. They remain subject to the service, support, safety, and retention purposes described in this policy.

The same restriction applies to processing on our behalf. We do not provide your content to third parties for model training or authorize our service providers to train or fine-tune their own or other models on it. Sending relevant content to a provider to fulfill your request does not grant training permission.

Sharing a voice, publishing an Output, or attaching content to a support or feedback message does not waive this no-training policy. The analysis described in Section 2.4 is subject to the same prohibition on model training, retraining, and fine-tuning.

2.4 Service Quality and User Experience

We may analyze de-identified non-audio content you submit (described in Section 1.2), feedback, and usage information to understand service performance, resolve issues, improve the experience, and develop or test features. Usage information includes feature choices, interaction events, processing times, and error reports. These purposes may involve testing or evaluating how the service performs, but do not include training, retraining, or fine-tuning AI models on your content or interaction information.

Before using information for general improvement analysis, we remove direct identifiers and limit unnecessary personal or sensitive details. We use aggregate results where appropriate. Access, including any review by authorized personnel, is limited to what is needed for the stated purposes. De-identification reduces identification risk; it does not automatically make information anonymous or place it outside privacy protections.

We do not attempt to re-identify individuals from the de-identified information used for this analysis. Removing account details alone is not a reason to treat remaining content as non-personal. The separate website-measurement and cookie processing described in Section 1.3 remains subject to its applicable notice and consent requirements.

Audio is excluded: these general improvement uses do not include uploaded recordings, source or target-voice samples, generated audio, speaker features, voice representations, or transcripts derived from those recordings. We do not extract text from your audio to use it for these purposes. Handling audio to fulfill your request, investigate a reported issue, or address abuse remains covered by Sections 2.1 and 2.2.

The same exclusions apply if protected content appears in logs, error reports, metadata, or support attachments. An interaction label does not turn audio, a voice representation, or a transcript into ordinary usage data. Operational facts, such as processing duration or a failure event, can be analyzed without using the associated recording for improvement.

These uses remain subject to applicable consent requirements, the legal grounds in Section 2.5, the retention limits in Section 6, and your rights in Section 7. Where an additional choice or notice is required, we provide it before the relevant processing. This Section does not permit training, retraining, or fine-tuning AI models on your content or interaction information.

2.5 Legal Grounds Where Required

Where data-protection law requires a legal basis, we rely, as applicable, on performance of our agreement with you for requested services and account administration; our legitimate interests in maintaining a secure, reliable service, understanding usage and evaluating and improving the experience as described in Section 2.4, addressing abuse, and resolving claims, balanced against individuals' rights; legal obligations for required records and disclosures; and consent for processing that requires it, including applicable non-essential tracking and optional voice sharing. None of these bases permits model training prohibited by Section 2.3. Contractual necessity does not automatically apply to a third-party speaker who has no agreement with us; their information requires an appropriate lawful basis for the particular processing. You may ask us about the basis for a specific use.

We are responsible for processing whose purposes and means we determine, such as our account administration and service-security activities. Where we process content only on a business customer's documented instructions, the respective roles and any required data-processing agreement must reflect the actual arrangement. These Terms and this policy do not by themselves replace a legally required data-processing agreement.

3. Voices, Other People, and Your Choices

3.1 Voice Data and Sensitive Processing

A voice recording or representation may be personal information. Whether it is regulated biometric or other sensitive data depends on the processing and applicable law, including whether it is used to identify a person. Generating a similar-sounding voice does not by itself establish that we have verified the speaker's identity or consent.

Where a feature involves processing for which explicit consent or another additional legal condition is required, that condition must be met before the processing. Our Terms are not a blanket substitute. Do not submit unnecessary identity documents, passwords, financial credentials, or specially protected health information. The Services are not offered as a means of bypassing voice authentication or security verification.

3.2 Samples and Voices of Other People

If you provide another person's recording or identifiable voice, you must have the necessary permission or other lawful grounds to submit it for the requested processing, inform them about that processing, and provide access to this policy where required. Where processing is intended to create, recreate, transform, simulate, or otherwise use another person's identifiable voice to generate or attribute speech, our Terms require explicit written or verifiable electronic authorization covering the requested use. Permission to possess a recording is not necessarily permission to use its speaker's voice in those ways.

This responsibility does not remove our own data-protection obligations. If you believe someone has uploaded or recreated your voice without authorization, contact [email protected]. You do not need an account to report a concern. Include enough information to locate the relevant content or voice; we may request proportionate information to confirm the request and protect other people's data.

3.3 Public Sharing and Private Content

Uploading or generating audio does not, by itself, authorize us to sell your individual voice or publish your samples or User Voice Model for unrelated users. Public sharing, library publication, or a separate licensing arrangement requires an explicit choice and the necessary speaker permissions. A legal disclosure under Section 4 is different from commercial licensing.

We treat content you have not made public through the Services as confidential. We do not use it for advertising, public demonstrations, testimonials, or unrelated purposes without your separate permission. Access is limited to personnel and service providers who need it for the purposes described in this policy and who are subject to appropriate confidentiality obligations. This does not prevent disclosures you direct, disclosures required or permitted by law, or use of information that became lawfully public through no breach by us.

If you choose to share a file, a result link, or a voice through an available sharing feature, recipients may access it and make copies. A downloadable result is not necessarily protected by an account login. Treat file and sharing links as sensitive and do not disclose them to unintended recipients. Deleting data from our service may not remove copies others have independently obtained or content you published on another platform.

You may ask us to stop hosting or making available a voice you have shared, subject to verification and applicable law. Removing that voice from future access is different from recalling audio already generated or independently published. Existing copies and uses remain subject to applicable privacy and personality rights and the permissions originally granted; a downstream user's commercial license does not override those rights.

4. When We Share Information

We do not sell your personal information. We disclose information as necessary for the purposes described in this policy, including:

• Service providers: hosting, storage, content delivery, audio or AI inference, authentication, security, analytics, and support providers that help operate the Services. Depending on the selected feature, processing may require sending relevant text, audio, voice representations, or technical data to these providers. Access must be appropriate to their role and subject to applicable confidentiality, security, and data-protection obligations.
• Payment services: the payment provider or Merchant of Record used for your purchase. Its independent processing is governed by its own privacy notice.
• At your direction: recipients of content you choose to share or publish, or a separately authorized voice-sharing feature. Sharing does not waive Section 2.3.
• Legal and safety matters: disclosures required by law or reasonably needed and legally permitted to respond to valid legal process, investigate abuse, protect people, or establish or defend legal claims. We limit disclosure to information relevant to that purpose.
• Business changes: information may be transferred in a merger, acquisition, or transfer of the relevant business, subject to appropriate protections and any legally required notice or consent. This does not itself authorize new uses of your voice.

You may contact us for information about the providers involved in a particular feature. Third-party websites or platforms to which you independently upload Outputs follow their own policies. For example, independently posting your audio on a third-party platform is different from our processing of it. Our service providers remain subject to the no-training restriction in Section 2.3.

When handling an authorization or infringement report, we may need to share the relevant allegation and limited supporting information with the affected user so they can respond. This does not mean routinely forwarding identity documents or unrelated personal details. We take account of legal restrictions and safety concerns in deciding what to disclose.

5. Storage Locations and International Transfers

Our Services use infrastructure and providers that may process or store information outside your country. Locations may vary with the feature and provider. International processing remains subject to the purposes and protections described here.

Where applicable law requires a transfer mechanism, we use an applicable adequacy framework or appropriate contractual safeguards, such as approved standard contractual clauses and relevant additional protections, or another legally permitted mechanism where its conditions are met. Mere use of the Services is not treated as blanket consent to every international transfer. Contact us for information about locations and safeguards relevant to your use, including how to obtain information about applicable contractual safeguards.

6. Retention, Expiry, and Deletion

6.1 How Retention Is Determined

We retain personal information only for as long as needed for the purpose for which it is processed, subject to legal, security, and dispute-related needs. Different categories have different retention needs:

• Source files and Outputs: retention depends on the feature, temporary processing and download needs, and any storage option you use. Files and download links may expire even while an account is active; follow any expiry displayed in the Service.
• User Voice Models and reference samples: retained as needed to provide the voice feature or saved resource you use, subject to feature expiry, deletion, and necessary safety or legal restrictions.
• Account and support information: retained as needed to maintain your account, resolve requests, and address outstanding account matters.
• Information used for service improvement: retention is limited by the relevant analysis or testing period, the time needed to investigate and resolve an issue, and applicable privacy choices. We do not retain identifiable information indefinitely merely because it might be useful for a future improvement.
• Transaction, authorization, and security records: retained as needed for applicable accounting requirements, fraud prevention, permission disputes, or legal claims. Relevant factors include statutory periods, an unresolved incident, and the amount of information necessary to document it.
• Backups: deleted information may remain in backup copies until those copies are replaced or expire in the normal backup cycle, with use restricted to recovery, security, or legal requirements. Deletion requests must be respected if data is restored.

Expiry of a public download link is not a promise that all processing copies, logs, and backups are erased at that exact moment. You may ask about retention for a particular feature or record.

6.2 Requesting Deletion

You may request deletion of an account, uploaded samples, Outputs, or User Voice Models by emailing [email protected], or use a relevant deletion control where available. For use without an account, provide a job reference, file link, or other information that helps locate the data; avoid sending additional sensitive material unless it is needed and requested.

We may verify a request proportionately before disclosing or deleting data. We respond within the time required by applicable law and explain any permitted extension, inability to locate a record, or lawful retention exception. Where deletion applies, we delete or genuinely anonymize the relevant personal information and arrange appropriate action with providers processing it for us. Removing a name from an identifiable voice is not sufficient anonymization.

We may retain limited information where necessary and lawful for an outstanding payment, security incident, legal obligation, or claim. Such retention is limited to that purpose; it is not permission to continue ordinary voice generation after the relevant resource is deleted.

6.3 Cancellation and Downloaded Audio

Cancelling a subscription is different from requesting deletion. Neither cancellation nor deletion by itself revokes commercial rights already granted for lawful Outputs under the Terms. Download your own copies before closing an account or before displayed expiry if you wish to retain them. The Terms govern continuing use; this policy does not promise permanent hosting or recovery of deleted audio or voices.

7. Your Privacy Rights

Depending on your location and the processing involved, your rights may include:

• Access to your personal information and information about its processing;
• Correction of inaccurate information and deletion, subject to applicable exceptions;
• Restriction of processing and portability of qualifying information;
• Withdrawal of consent for future consent-based processing, without affecting the lawfulness of processing before withdrawal;
• Applicable rights to opt out of sale, sharing, or certain targeted advertising, and to limit particular uses of sensitive information where provided by law;
• A complaint to the competent data-protection authority, including the authority where you live or work where applicable, and any applicable appeal rights.
• Applicable protections concerning decisions based solely on automated processing that have legal or similarly significant effects, including information about the processing, human intervention, an opportunity to express your position, or to contest the decision where the law provides those rights.

Right to object: where applicable, you may object to processing based on legitimate interests on grounds relating to your circumstances, and to processing for direct marketing. Contact us to exercise this right separately from deleting your account.

Send requests to [email protected]. We may need limited information to confirm your identity, authority, and the records involved. Authorized agents may act where permitted by law. We will not unlawfully discriminate against you for exercising privacy rights. We may be unable to provide a feature if information essential to it is deleted or its necessary processing is restricted. If you dispute an automated abuse restriction, you can request review through the same contact.

8. Age Requirements

The Services are intended for adults aged 18 or older, or the age of legal majority where they live if higher, consistent with our Terms. We do not permit users to create, recreate, transform, simulate, or use an identifiable voice of a real minor. If you believe a child has provided personal information or an unauthorized child voice has been submitted, contact us so we can investigate and take appropriate steps, including removal where required. We may retain limited records where necessary to handle the report or meet legal obligations.

9. Security

We use technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or disclosure. Measures must be appropriate to the data and processing involved. No internet service or storage system can guarantee absolute security. Protect your credentials and result links, and notify us of suspected unauthorized access at [email protected].

If a personal-data incident requires notice to individuals or authorities under applicable law, we will provide that notice. Nothing in this policy waives our legal security obligations or your mandatory rights.

10. Changes to This Policy

We will provide appropriate notice of material changes through the Services or another reasonable channel, explaining the changes and when they take effect. The displayed page date does not by itself establish notice of a new processing purpose. If a new purpose or processing activity requires additional information or consent, we will provide that information and obtain the necessary permission before starting it. Continued use alone does not supply consent where a separate affirmative choice is required.

11. Contact Us

For privacy questions, data requests, voice-authorization concerns, or information about providers and transfer safeguards, contact the kikivoice team at [email protected]. Please identify the relevant feature and provide only the information needed for us to understand and locate your request.